GoFuckYourself.com - Adult Webmaster Forum - View Single Post - nats problem - PLEASE HELP

SleazyDream · 02-08-2007, 05:18 PM

Quote:

Originally Posted by PBucksJohn

Sleazy, I don't know what to say. I just looked through your tickets and first of all I see none that are still open. The most recent ticket about the datalink was opened 1 day and 17 hours ago and closed by your staff 16 hours ago after an explination from us. If they needed a clarification, they need to ask for one, not close the ticket. There was an older ticket about the datalink but had absolutely nothing to do with the issue above. I don't see anything else in the system asking about this issue nor are there ANY open tickets under your account at all.

I know you're fairly hands off and I sure hope you didn't come here bashing us based on misinformation from your team or an exhaggeration from them. We take our support very seriously and I hate to see a thread here bumped repatedly by someone who has not even contacted us to say he feels there is a support issue.

I'm at the show and need to head downstairs. If your team feels they have an issue please have them put a support ticket in with what they still feel is the issue and our techs are more than happy to help them as they do with our clients every single day.

i don't mean to bash you, i honestly do belive nats is the best payment processing system on the net available to webmasters - but not all info was done though tickets, some was done by phone and with your info help sheets on nats.

we have the issue resolved - thank you. It took help from a lot of people who had done it before though plus your staff. I can only assume that was an issue with tec support cause it doesn't involve your systems but involves work with systems outside of your own.

It was extremely fustrating on this issue and from posts above I'm not the only person to experience this problem. Something to note for new clients as it's an issue for new nats clients with existing databases with processing companies like ccbill as I wasn't the only one to experience this if you read posts above from your other clients.