|
Sleazy, I don't know what to say. I just looked through your tickets and first of all I see none that are still open. The most recent ticket about the datalink was opened 1 day and 17 hours ago and closed by your staff 16 hours ago after an explination from us. If they needed a clarification, they need to ask for one, not close the ticket. There was an older ticket about the datalink but had absolutely nothing to do with the issue above. I don't see anything else in the system asking about this issue nor are there ANY open tickets under your account at all.
I know you're fairly hands off and I sure hope you didn't come here bashing us based on misinformation from your team or an exhaggeration from them. We take our support very seriously and I hate to see a thread here bumped repatedly by someone who has not even contacted us to say he feels there is a support issue.
I'm at the show and need to head downstairs. If your team feels they have an issue please have them put a support ticket in with what they still feel is the issue and our techs are more than happy to help them as they do with our clients every single day.
|