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My first thoughts on reading that long-winded glut of nonsense from her is this:
If she wants her "work" back, (I assume that means all photographic materials you shot with her) then tell her she can have it all, as long as she refunds you the money you paid her. Fair is fair, you wouldn't pay a model and then not shoot anything, would you? No. So if she wants what amounts to a full refund then she needs to also refund the cash she was paid. Period.
That's the hardline stance.
The softie stance is to just give in and let her go scott-free, and let her keep the money you paid her. Take comfort in the fact that you "did the right thing".
The other thing I thought was that this girl was and is a mess to begin with. You're probably better off without a mess like her and it may be worth the price of the shoot (or shoots, I don't know how much shooting you did with her) just to be rid of her.
Seriously, I think I would be very tempted to tell her "Your wish is granted, kindly refund me the shoot money I paid you."
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