Originally Posted by master_blaster

HI,

I would like to get an answer from an epassporte representative regarding the issue that they have with their 24/7 phone support.

The phones from their site are not working for the last 3 days ...
Toll Free from the US +1.877.EPASS.90 (1.877.372.7790)
International: +1.310.301.2001

When you call it either answers the robot and you end finally being disconected after 30 mins or so of waiting or you get a ... BEEP BEEP BEPP like a busy tone.

On their site they state that :
We are experiencing a high call volume and there may be an extended hold time. We apologize for the inconvenience. Your calls and emails will be answered in the order they are received. Thank you for your patience and thank you for choosing ePassporte.
but how many days in a row can this high call volume last...?!


I need to talk to a representative about an issue i have and i can not find none. I sent email and still no answer . Until now i was solving all my problems by phone with them very nice and quick and now when i need most their phones are not working for 3 days.


I am waiting for a representative of theirs to contact me here and to explain what this issue with the phones is for such a long period of time

Thanks