Quote:
Originally Posted by rowan
Yeah, not in this case though, my bank have explicitly said that the funds are in the recipients account.  |
You should ask Westpac to give you written proof that the funds have left Westpac in New York and received by the final receiving bank account.
As Wanton mentioned, most international wires go through a corresponding bank in North America. Contact your bank manager, tell him that the receiver claims the funds are not in his account and unless he provides proof on paper or affidavit that the funds have left your bank account, went to Westpac New York, then either to the Corresponding bank for the Canadian bank or the Canadian bank directly, that you will have to ask them to call back the funds or they will have to return the funds to you.
From experience, WestPac Australia workers tend to just check their screen and say 'yup, the funds were received' or 'nope, we didn't get anything'. In reality, they aren't tracing anything, they are just confirming the way the transaction was written out and confirming the funds left the WestPac Australia system. Demand that they trace it and demand that they get a confirmation from the final receiving bank that the funds are in the proper account and to the credit of : XXXX Inc. (whatever the company is). Also, tell them you already paid for a confirmation but it's still not there so you're not paying a penny more.
I hope you get it settled quick.