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sometimes the wires are rcvd by the bank and not credited into the account. your bank may have not really made contact (sometimes they just look at their record of the money sending correctly and say 'they got it')
the recieving bank can show proof of the money being recieved and credited to the account you specified. wires DO leave a paper trail.
it sounds like you have proof from your bank that the money was deposited, get proof from their bank.
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