hello all
i have a problem with registerfly, if someone can help, thanks in advance
on December 16th, all of my sites went down
1256 sites to be exact
after few hours investigating, i discovered my dns has been changed
i thought my RFLY account has been hacked but no
i sent them a message to know what's happenning ?
and during that time, i manually changed dns on hundreds of them
the next day, no answer so i continue changing dns for few hours
same for the following day and so on ....
it took them 13 days to answer me, telling they have a problem with dns server
i lived hell for 2 weeks not knowing what happened
so i waited few days and send them a message to know if everything was ok now
they didn't answer that message
i sent another message 2 days after and still no answer
i sent another messages days after and still no answer ....
and so on and so on
last week, it has been 30 days my sites are down
i sent A MESSAGE IN CAPS and still no answer .....
i tried their live customer service and there's nobody answering there
i call them in the USA (i live in vietnam) and the system hang up on me
when clicking on the support link, it's written :
"Due to unusually high call volumes, hold times
may be between 30 and 40 minutes during peak hours.
Please use the online chat or the support ticket system if you do not wish to wait."
some other time, i call and wait and wait and wait .....
"we apologize but all our agents are answering other clients...blablabla"
i woke up one morning and had enough of them .....
so i decided to transfer my domains to another registrant
BUT I CAN'T because they also changed my whois
i am not the owner of my domains anymore : they are
i cant not transfer my domains because
[email protected]
is the owner so i don't received transfer notifications ............
my lawyer highly suggest me to file a lawsuit against them
do somebody here can recommend me a good lawyer for such a case ?
do somebody have a direct contact with them so i can talk with someone ?
do somebody can tell me opinions about such a situation ?
they don't have a news section
i never received a news about that dns problem
i never received any update about this problem
am i alone living this nightmare ?
does this company still operate ?
are they going out of business soon ?
any comments will be greatly appreciated
if you don't want to reply here, contact me at
[email protected]
thanks for your time
