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They will mess-up with you:
1) If you are from a high risk country
2) You are new with them.
Once you establish a good relationship with them, they start trusting you.. I have had some problems with them but got resolved.
Its what I think, and has extracted from my experience with them.
I never had money lost but captured and delayed for many months.
And yes, their email support sucks -- If you contact them for a certain issue every time a new representative will reply you and you don't feel that your problem is being addressed personally.
They need an improvement over this, Every email/ticket must be assigned to separate person and only that person should deal with that ticket until it is resolved.
But I dont care about their email service mostly, Keyser rocks for me.
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