Quote:
Originally Posted by Paparazzi
First week:
- At least 5 hours downtime
- Support wasn't able to fix stats problem (Contacted them a few times)
- 30 days money back guarantee is total bullshit ("I will look into the account note any issues with the server in the past 3 months, and look at your support tickets log...If there is reasonable cause for a refund I will credit your account."
Good thing this was for a small mainstream project and I just tried their smallest virtual plan and I didn't buy a dedicated and moved all my stuff there...
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Overall they are very good
BUT
Their junior tech are just shitty !!
Support ticket is horrible, they don't read half of it of your complain, they ask you questions that they woudn't have too if they read correctly. Not even able to fix stats problems and small bugs.
Solving issues is not what matters. Answering as much support ticket possible is their main goal.
Here is an example on how they read :
Me :ok... you can't solve my problem, please provide me Brian's email (He's a senior tech, very competent)
WEBAIR :
[email protected]
Me : Ahhh common... I want to send an Email to Brian.
WEBAIR : He's not available right now.
Me : I don't want to talk with him... I want to send him an Email.
WEBAIR : ...
ME : So ?
WEBAIR :
[email protected]
Me : Thanks !
Guess what ??
It was not even his correct Email address !!