Quote:
Originally Posted by split_joel
The thing is with our plans we have things setup so situations like this do not happen. We have multi virtual and shared servers all which are quad xeons with atleast 4 gigs of ram. Our plans are setup so you can only use a certain amount of bandwidth and disk space so things like this don't happen. This is also why we have more then one virtual and shared server so if a client is using to many resources we can move them to another box.
Regarding Chaze and the hosting company, what I say is on my own and although I work for another hosting company what I say is of my own mind and has nothing to do with the company I work with whether people see it that way or not.
To make things clear again I am not attacking you Chaze nor your hosting company, I am giving my two cents as a system administrator that works with people everyday and have not run into an issue like this as of yet. I am not ignoring the fact that you worked with the customer I am pointing out that it was handled wrong simple as that. Now if you feel like I am doing something wrong by giving my thoughts I am sorry but I am not going to hold back on anyone. This is GFY. I am not doing this to get more business if I was I would of found a way to make everyone leave your hosting company and would of said why I think the company I work for is so much better dude. I am not saying we are any better then you. Each host has its own ups and downs and its pluses so don't go speaking out of your butt because you don't know what you are talking about.
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We have 8 processors with 4 gigs of ram as well as I stated before and run low amounts of accounts. Not to mention more importantly great techs to manage things. Overload is overload no matter if you have 4 processors or 16 you can see what happenings if you know what to look for. That's why we are faster then 92% of the internet. We assess what the account is doing and if it's uses too much load as stated in our TOS. And overloading happens to maybe 1 out of about 5000 accounts.
So Once again Joel your making no since and still not going to get more business by trying make up non-since about DWHS.
Bottom line if you don't know every host will not run a account rogue account on shared server if they care about the others on the server.
It's our job as hosts to keep the servers running fast for everyone and that requires the experience to know if a account is not suitable for a shared account.