Quote:
Originally Posted by jimb
Joel, your telling me you never once had a client who you used too many resources however let him go because the server was not full yet? As the server begins to fill up or as other client's sites on the same server became more active everyone must share at that point. A majority of hosting companies will let people do what they wish until the shared server becomes full, then they will begin to cut down people. Also I agree with you that the customer is always right, however most customers have no clue about server resources or even how to run a server (especially if they are buying a virtual account for $9.99/month) Therefore, those people really need to listen to their support reps when they say upgrades are needed. If they cannot afford to upgrade then its their problem and they will just be bouncing around day after day to a new hosting company. Plus DWHS gave the customer access to use individual CPanel backup system. That is what any other hosting company would have done.
Jim
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The thing is with our plans we have things setup so situations like this do not happen. We have multi virtual and shared servers all which are quad xeons with atleast 4 gigs of ram. Our plans are setup so you can only use a certain amount of bandwidth and disk space so things like this don't happen. This is also why we have more then one virtual and shared server so if a client is using to many resources we can move them to another box.
Regarding Chaze and the hosting company, what I say is on my own and although I work for another hosting company what I say is of my own mind and has nothing to do with the company I work with whether people see it that way or not.
To make things clear again I am not attacking you Chaze nor your hosting company, I am giving my two cents as a system administrator that works with people everyday and have not run into an issue like this as of yet. I am not ignoring the fact that you worked with the customer I am pointing out that it was handled wrong simple as that. Now if you feel like I am doing something wrong by giving my thoughts I am sorry but I am not going to hold back on anyone. This is GFY. I am not doing this to get more business if I was I would of found a way to make everyone leave your hosting company and would of said why I think the company I work for is so much better dude. I am not saying we are any better then you. Each host has its own ups and downs and its pluses so don't go speaking out of your butt because you don't know what you are talking about.