DRAMA in?
5?.
4?
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2?
1?
OK here goes?..
As some of you know, I teach a training class and 2 months ago I bought a reseller account from DWHS. Many of you know Chaze from the boards and until tonight I had a pretty high opinion of him and of DWHS. That has all changed.
When I first signed up for the account Charles (Chaze) told me that he was putting me on one of his newest shared servers and that it would be ?slightly better than out low end dedicated box? (his words). That lasted for 3 weeks then they ?moved data centers? and put me on a different server. After being moved my sites started producing server load issues. I though that maybe it was too many cron jobs running at the same time so I killed all of the crons and went with a RSS plugin for WordPress. DWHS continued to report that some of my sites were still using up too many resources. I explained to them that the problem did not present until after they moved me to a different server and that the problem seems to be with the server and not the files. They persisted to claim that it was my sites that were crashing their servers even after I explained to them that I have similar sites that use the same scripts running on other hosts without load issues. This was all in Novenber.
FAST FORWARD to December 30th 2006.
While checking program stats I see that my traffic to some sites had dropped by 70%. While I was investigating this I received an ICQ message from a friend telling me that DWHS had permanently terminated his account for overloading the server. When I checked my account with DWHS I found that they had suspended 112 domains.
I put a message in to Chaze and he called me while I was driving cross country and told me that they were having a problem with server loads on two of my domains. TWO? Then why are all 112 offline? I told him that I would be home in 30 hours and that I would get it sorted. Chaze told me that he had talked to the ?owner? and they decided to not host those domains anymore. I told him no problem and that if he could turn on the other domains I would move the 2 problem ones as soon as I got home.
I get home late on the 31st and immediately started securing new hosting for the domains in question.
HostGator was my host of choice and I moved the two domains that were causing problems over at DWHS and guess what??? They are having NO SERVER LOAD issues. I did not change one thing about the sites other than move them to a different host.
Tonight I get a message from DWHS informing me that I have to move all of my domains not just the ones that their server can?t handle. ALL? Yes, all!
Hostgator will move 20 domains from your old host to your new account for free and that leaves me with 92 domains that have to be moved. I contacted
HostGator and they told me that if DWHS would provide a tar ball with the sites and the SQL dumps then they can load them for free otherwise it will cost 5.00 for each domain. When I asked DWHS to do this they refused, saying that they can?t do that. BULLSHIT! If a host can?t tar ball sites then they are not a real host, right? I mean how complicated is it to enter a command line and pack up some sites?
After much heated discussion DWHS has refused to help.
Here are the facts:
1. DWHS promised me space on a server that they later reneged on.
2. DWHS servers will not handle simple WordPress blogs with an RSS plugin
3. DWHS will terminate ALL of your domains because of problems with just a few
4. DWHS will not assume responsibility for THEIR problems
5. DWHS will not help you move sites from their servers even when the problem is theirs
6. I sent them 12 accounts in less than 60 days.
7. The same sites run fine on different servers.
Now, if you have sites hosted with DWHS I strongly suggest that you look for new hosting. They flatly refused to entertain any requests that they fix their servers.
On a lighter note, I want to thank baddog with
GotWebHost for stepping up and working with me to get new dedicated servers. I also want to thank
HostGator for doing all that they have done to get me moved and putting up with my constant requests for server load stats (they have not changed due to my sites BTW).
In closing I would like to send a big juicy GFY to DWHS. You guys have screwed me over and I want the world to know that not only do you have servers that can?t handle the simplest of sites, but your refusal to assume responsibility of this fiasco is wrong in so many ways. I hope this thread will prevent others from making the same mistake that I made by sending you money, new business and trusting you with my business.
DWHS = use at your own peril.
P.S.
I think that it is worth mentioning that if you send 11 new subscribers to DWHS and they buy $64.95 accounts you will get $220.04 commission. If you send the same 11 sales and they buy ANY hosting package from
HostGator you will get $1,100.00 in commission.
Thank you for your time and attention.