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Their debit protection is always freezing my account because I have lots of "online transactions". They froze it around 8 times last year. I only find out when I buy something and my card gets denied, and then I have to call in to verify that the transactions are mine. If I buy concert tickets online my card gets frozen. If I buy airline tickets it will get frozen. If I charge something at a gas station twice a day my card also gets frozen. They said certain spending patterns follow what fraud perpetrators do, and I understand that they have the right to do this, but it's just really excessive in my situation.
Everytime I use my card now I have bad anxiety and become paranoid and undergo stress in fear that my card will be frozen. And then I have to waste 15 minutes calling their fraud department to have it cleared up. It will ruin my day because I have to put a hold on everything to call in their department. It can be very incovenient when I have to do this at the gas station or store... I wasted so much time calling in their debit protection department. It's ridiculous.
They claim they do this for my own protection but what happens is that I don't even get to access my own money. What if it was an emergency and I didn't have my cell with me to call in?
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