I put in a help desk ticket to add storage to a virtual account. By an error it was over looked. Today, I was still wiating, and did not know why, and I made a comment in this thread.
http://www.gofuckyourself.com/showthread.php?t=690661
All the while I was waiting a reply from them.
Well I got the reply, and was told that there had been an error, and they had over looked my ticket, I got a nice apology, as well as double the storage I asked for, and a discount on the price I would have paid.
Now that is a hosting company worth using!
www.splitinfinity.com