12-18-2006, 12:34 AM
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Too lazy to set a custom title
Join Date: Oct 2002
Location: Far far away - as possible
Posts: 14,956
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Classic.. but kinda funny and typical.... Here's one summary of the customer service and logic of GoDaddy (tho there are plenty more!)
Quote:
I originally wrote this as a reference for my personal use.
I decided to post my comments to a blog because I had to vent!
On December 29th 2005 at or about 4:30pm I received a phone call from the Godaddy.com abuse department.
Godaddy.com:
You did not reply to an email that had been sent and I need to do follow up to insure you send an email to the Godaddy.com Abuse department @ [email protected] so your account is not suspended.
Me:
Is the SPAM an email from me?
Godaddy.com:
I can not talk about it, you need to sent an email right away so your account is not suspend and a person will be assigned to your case to do follow up and answer your question.
Me:
That is stupid, why do I need to send an email if I already have you on the phone?
Why can?t we fix the problem right now?
I do not know of any SPAM to anyone unless it was a post that I replied to all asking to be taking off the email list?
I have a news letter? Can you tell me more about the SPAM?
Godaddy.com:
I can not talk about it, you need to sent an email right away so your account is not suspend and a person will be assigned to your case to do follow up. I can tell you that I am the person that did the initial investigation and I have deemed it as SPAM.
Me:
Why can?t we talk about it, if you are the person that did the investigation? What did I do?? This is dumb.
Godaddy.com:
I can not talk about it. Godaddy.com has a zero tolerance for SPAM
Me:
Are you working from your home?
Godaddy.com:
No I am in an office
Me:
Good! I want to talk with your supervisor.
Godaddy.com:
Fine
Godaddy.com Abuse Supervisor on a really bad speaker phone:
This the supervisor may I help you??
Me:
Yes you can! I just spoke with a person that said that I SPAMMED someone and he could not talk about it?
Even though he did that initial investigation and deem it as SPAM? That sounds dumb!
Godaddy.com Abuse Supervisor on a really bad speaker phone:
Sir you do not need to raise your voice!
Me:
Are you on a speaker phone I can barely hear you that is why I am raising my voice.
Godaddy.com Abuse Supervisor:
Can you hear better now??
Me:
Yes can you tell me about that SPAM? I do not remember SPAMMING anyone was a post that I replied to all
asking to be taking off the email list? I have a news letter?
Godaddy.com Abuse Supervisor:
No, it was the News Groups and we have several complaint against you.
Me:
I did not post to the news groups?
Unless it was someone I hired to promote my website??
Godaddy.com Abuse Supervisor:
Irregardless if it was you or the marketer you hire to promote your website when have the compliant against your domain and you need to email use at [email protected] explaining what happened.
Me:
I did not SPAM anyone! Why do I need do send an email when I am talk to you? Why can we fix it now and be done with it?
Godaddy.com Abuse Supervisor:
Irregardless if it was you or the marketer, you are responsible. Are you going to send the email?
Me:
I am going to move all of my domains by the end of the week to a new hosting company! I feel you have SPAMMED me with you intrusive phone call!! I got up from the dinner table to take your phone call and now I am so angry with the way I have been treated I will not be able to finish my meal!
Godaddy.com Abuse Supervisor:
Tell you what sir, your account is now suspend have a good day!
Me:
I am glad I do not have to work for a living like you!
I wrote the email and sent it during the phone conversation, so I did do what I was asked to do.
The Godaddy.com Abuse Supervisor not only suspended my account he took the domain access away as well.
I can not move my domain name.
I have called teach support and they can not help me either.
Here is a copy of the email I was sent after the phone call:
Dear Steve Myers,
The following domain names have been suspended for violation
of the GoDaddy.com Abuse Policy:
AUCTIONSWATCHERS.COM
If the domain name(s) listed above are private, your Domains By
Proxy(R) account has also been suspended.
View our Legal Agreement & Terms of Service policies:
https://www.godaddy.com/gdshop/agreements.asp
Please contact us by email at mailto:[email protected]
for additional information regarding this notification.
Sincerely,
GoDaddy.com
SPAM and Abuse Department
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Copyright 2005 GoDaddy.com. All rights reserved.
I had to paid 50 dollars to godaddy.com to get my domain name unlock so I could move it
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XXX TLD's - Another mosquito to swat.
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