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eh.. the black service isn't THAT great (re: green m&m's). I'm sure if you're spending millions/mo on the card they may give you to the "elite" team or something.. But in general it's useful for things like getting you private tables at popular clubs, tables at restaurants, etc. Basically anything that the business owner is likely to get a grand or more from, and the typical black card holder will spend above the normal rate.
The other dirty secret is the same outsourced concierge service is used for platinum as it is for black. You get "assigned" a concierge with black, but that's not so helpful if you need something NOW - you just get assigned to the next person on the callcenter rotation.
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