The first thing I do is phone them, after they don't help me (which is always the case) then I hit up Michael O, and he always gets things fixed.
The other day I had a 10 minute conversation with a girl who could not "see" a transaction I was having a problem with, she said there was no transaction, I kept telling her, it is there, do you want a screen shot? She never did end up believing me, I had to get off the phone before I got rude
Still unresolved too hehe