Quote:
Originally Posted by Missie
Were there any sales left behind in the old stats? For a few days after the switch my sales updated in the old system but not the new one. It didn't catch up until sometime today but I don't know if it's accurate now. I mean are these new sales coming in or are these sales being brought in from the old system to be up-to-date? It shows sales for today and now I have more in the new stats than the old ones, so I dunno. If those are new sales being counted at the right place it looks like I might still have money at the old place that hasn't transferred yet. Or are they totally different sales counted in two different places and the commission is the total of both systems?
Does that make sense? 
Missie |
Missie,
While there shouldn't be discrepancies in credit card transactions from our merchant account, Paycom or CCBill, there may be cleared check sales that display in the old system and not in the new one. These will be adjusted for at the end of the pay period.
In the old Jettis system, we waited until the check cleared before we paid on the ACH sale. This is why sometimes the Referred Sales and the Sales Stats did not always match up (because of the pending ACH).
In our new system, we are paying $15-20 on ACH transactions with no returns. This means the payout is made, regardless of whether the check clears or not. This way is easier for PPS webmasters and the numbers work out to be right around the same.
Now if you look at your archived stats for P1 December, you may see some transactions rolling in still. These are either cleared ACH transactions that are processed on Jettis, or they are merchant account sales where Jettis is used as our Gateway Provider. Cleared ACH transactions will not show up in the new system (since the initial ACH txn is paid out on in the new system) and CC txns on merch account processing will show in both.
It's a little confusing, but switching platforms is never easy. The good news is that we have coded this with a lot of thought and any problems can be handled by us, in house.
If anyone sees an instance where we need to credit your account because of any discrepancies in ACH transactions or whatever, please let me know.