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Well, I have never had any problem with XLabor (since Czarina has taken over), and I am far from being a "big and known webmaster". She always answers my ICQ messages immediately if she's on, and within a couple hours if she isn't.
If I do have one complaint with XLabor, it's what someone else mentioned earlier...the hard coding of some parts of the themes. I like to throw the theme in the theme directory, and then control everything (links, categories, etc.) from the control panel. You have to do a little modifying before you can do that with their themes...and I never have got that fucking CrazyPink one to work...but other than that I have no complaints with XLabor, Dave, or Czarina.
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