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I would implement most, if not all of the recommendations in this thread..there is a ton of experience and sound advice here.. Make a list of these changes, and MAKE THEM immediately, and tell CCBill what you are doing to change things. Show them the changes you are making. Part of their problem seems to be that you are not showing any effort in reducing chargebacks that they are able to see. Communication with them and making active changes based upon their's and the advice in this thread will go a long way.
You should also start lining up a backup processor, prehaps someone offshore or that deals with more international processing... do not think that this will just go away.... get a secondary processor lined up now. When you get a letter like this it's very serious and it's not going away.
Get another processor NOW, if not sooner.
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