part 1:
DynaMite 31-10-20 18:00 Jason let me know when you're up please
DynaMite 30-11-20 10:21 Jason my machine is down for almost 48 hours
already......
DynaMite 30-11-20 10:21 Excellent new support team and
monitoring......fucking shit
cologroup 30-11-20 10:22 you there?
DynaMite 30-11-20 10:22 Yes I am here
cologroup 30-11-20 10:22 I have not got a notification your machine was
down
cologroup 30-11-20 10:22 I have all the server monitored
DynaMite 30-11-20 10:23 Well it's down for 48 hours
cologroup 30-11-20 10:23 redhat13?
DynaMite 30-11-20 10:23 Yeah I think so....pelicaninternet
cologroup 30-11-20 10:24 ok, I will have it looked at right now
cologroup 30-11-20 10:24 I need to see why this was not caught by our
monitor
DynaMite 30-11-20 10:24 I have another thing
cologroup 30-11-20 10:24 ok
DynaMite 30-11-20 10:25 I am getting wrong bills
DynaMite 30-11-20 10:25 Lat time I got charged for 10Mbps
DynaMite 30-11-20 10:25 I'm using less than 1
DynaMite 30-11-20 10:25 and that's based on the bandwidth stats you
provide
DynaMite 30-11-20 10:26 that together with all the downtime lately
man.....I'm not really happy
DynaMite 30-11-20 10:26 how are we going to solve the situation?
cologroup 30-11-20 10:33 I have to go work on your server problem, but I
will get back to you on the billing mistake and
downime.
cologroup 30-11-20 10:33 Is that ok
cologroup 30-11-20 10:33 I will process your credit tomorro
DynaMite 30-11-20 10:33 Yeah that's fine
DynaMite 30-11-20 10:33 first fix it.....we'll talk when you have time
DynaMite 30-11-20 13:14 You know that the box is still down?
DynaMite 30-11-20 16:28 Hello?
DynaMite 30-11-20 16:28 My box is STILL down
DynaMite 30-11-20 18:43 and it is still down
DynaMite 30-11-20 21:38 still down
DynaMite 30-11-20 23:24 I'm going to sleep now.....but I can promise you
this....that when I wake up and that box is not
up.....hell will break lose
DynaMite 30-11-20 23:24 I'm very patient.....I don't nag....unless I have
a fucking good reason....but more than 48 hours
downtime is a fucking joke
cologroup 1-12-200 0:44 We had to swap one of your disks out and repair
the RAID on it. It should not have any more
problems. I will also look into why the server
does not ping on the IP. Maybe we should monitor
a specific port.
DynaMite 1-12-200 10:26 Hi it's till not up....
DynaMite 1-12-200 10:26 how much longer will it take?
DynaMite 1-12-200 10:29 and I do not recall that my box has RAID
configurred....I have 36 gig IDE disk if I'm not
wrong
DynaMite 1-12-200 10:29 or 2 36 Gig disks but not RAID
DynaMite 1-12-200 11:48
http://www.gofuckyourself.com/showthread.php?s=&t
readid=91251
DynaMite 1-12-200 11:49 I'm sorry dude....I wish it would have been
solved without this.....I'm still looking to get
it solved in a decent manner....you know I'm not
a troublemaker.....but you have to understand my
situation
DynaMite 1-12-200 11:49 Get it solved and get in touch....as you can read
I even stood up for you in the thread
already......don't let me down
cologroup 1-12-200 16:01 your server has been up. You can ssh into the
server and login as root with the password temp.
We looked to see if there was a problem with the
server and found nothing wrong at this point. We
did notice that no web services where running or
installed. Let me know what we can do besides
what we have done.
cologroup 1-12-200 16:03 Also, you have your IPs hidden on the box, so we
can not monitor your server. If you take that
off, so we can see the IPs or give us something
that is pingable to monitor, we can monitor it
24/7 for you and make sure it stays online.
cologroup 1-12-200 16:04 I was wondering, because you say the server has
been down for 56 hours, if you mean it was
unreachable for 56 hours, or you could not login.
When we logged into the machine, it had been up
since I had it rebooted the day you came to me.
DynaMite 1-12-200 17:47 well for me the box has been down for 56 hours, I
could not get into the machine on any way.....and
I tried from 4 different networks
DynaMite 1-12-200 17:48 I can't even get in now
DynaMite 1-12-200 17:48 so still there is something wrong
DynaMite 1-12-200 17:51 by the way I do nothing to hide IP's
DynaMite 1-12-200 17:51 if the box is not pingable it means something is
wrong
DynaMite 1-12-200 17:52 The server was monitorred
before....monitor.cologroup.com has access as it
used to pull MRTG stats
from the server all the time
DynaMite 1-12-200 17:52 I still can't login.....
DynaMite 1-12-200 17:53 none of the sites are up.....apache was always
there....and if the machine boots apache is
automatically started......so something is really
messed up
DynaMite 1-12-200 17:54 and as long as I can't access the machine....I
can't tell you what
DynaMite 2-12-200 0:38 are you there man?
DynaMite 2-12-200 0:38 come on this can't be fucking true
cologroup 2-12-200 1:09 I dont know what it will take, but I have had 2
different techs get yrou server up and login to
it. I wil go down again and view the logs on the
server to see why your connection is being
refused.
DynaMite 2-12-200 1:10 all connections are refused....nobody can see my
sites....it's not just me
DynaMite 2-12-200 1:10 and trust me I'm a unix expert...I know how to
connect to a server
cologroup 2-12-200 1:11 I am not trying to screw you over and I will show
you the logs so we can both see what the problem
is. My tech suggested disabling the firewall and
we are going to do that now.
DynaMite 2-12-200 1:11 /etc/rc.d/init.d/ipchains stop
DynaMite 2-12-200 1:11 and it will be shutdown
DynaMite 2-12-200 1:11 are your techs on LAN?
cologroup 2-12-200 1:12 ok, how about this, I'll go down to the data
center, bring a system I can ICQ you on, and I'll
just go through it with you.
cologroup 2-12-200 1:12 or I can ICQ you on an NT from there.
DynaMite 2-12-200 1:13 Sure...I'll be here...all the time....
DynaMite 2-12-200 1:13 how much time will it take to get there
DynaMite 2-12-200 1:13 since it's 1.00 am....if it's within the next 2
hours....then no problem
cologroup 2-12-200 1:13 ok, and once we get this fixed, I want you to
know I wont bill you for this month.
cologroup 2-12-200 1:14 I'll be there in 30 -40 minutes
cologroup 2-12-200 1:14 Just need to finish up one thing here and I'll go
DynaMite 2-12-200 1:14 cool....we sort that later as I got charged $800
last month
cologroup 2-12-200 1:14 yeah, I'll credit you back for that as well.
DynaMite 2-12-200 1:14 instead of $300 :-)
DynaMite 2-12-200 1:14 Cool
DynaMite 2-12-200 1:15 we'll sort this.....as I said...I'm not a
troublemaker.....
DynaMite 2-12-200 1:15 but it does get on my nerves....I'm sure you
understand
DynaMite 2-12-200 2:31 I'm off to bed....again you did not keep your
promise.....30 minutes has become more than 2
hours.....when is this going to end?
cologroup 2-12-200 2:48 its fixed
cologroup 2-12-200 2:48 partially
cologroup 2-12-200 2:49 login using the IP 209.126.182.16
cologroup 2-12-200 2:49 login: temproot
cologroup 2-12-200 2:49 pass: temp
DynaMite 2-12-200 10:38 nice I can connect however the password is being
denied