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Oh and have her boss tell them that they are putting her job in jeapordy (even if it's not so) whether they have been notified or not, they can not continue to call if they know that your job is in jeapordy. Have each call at work documented and tell them that all calls to her job are being documented.
Collection experts (not the newbies) are good at sniffing you out to test your knowledge and see how far they can push you.
Always hold your composure and don't lose your temper. Stand your ground and be firm. Say what you need to say then hang up the phone on them.
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