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Another violation was when she told them verbally that she did not want to be called again about this, they did not cease the phone calls.
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Nope, it has to be in writing. You can tell them that all they want, but it has to be in writing and they for damn sure arent gonna tell you that it has to be in writing, they are just gonna keep calling.
I worked at a collection agency for about 9 months last year. I got collector of the month 3 times
