Originally Posted by bellybuttonlint

IN SIMPLE TERMS, your fucked.

1. should paymonde actually give you a list of your rebills, whos to say that your future processor will allow it.

2. careful how you make this appear to your cutomers...do it the wrong way, and the credibility of your site is fucked. people will say" how the fuck can i trust them with my personal financial info and my surfing habits".

majority of rebills are people who forget they are being rebilled. Enjoy the ride while it lasted and start over.

What I did:
hired 3 people who literally sit in front of the pc in shifts waiting on incoming emails /live chat requests.

killed all access to all members, gave them 2 options. either email to find out why....or use the live chat feature to directly chat with someone in real time.

telling all my customers to cancel their current accounts and giving them 2 months of free access, using the" since they are a preferred customer, we are giving back for the holdiays....and that " were upgrading to a new server with a higher security ( like people know what the fuck a server is and what it does ) so they need to cancel their credit card subscription since it wont apply to the new server settings.