Quote:
Originally Posted by kscans
hi guys,
some thoughts about this situation at paymonde.
I think the biggest loss is our rebill clients and of course the amount over 20k what paymonde owes us now.
that was simple not fair from paymonde to turn off our admin area.
We didnt even had the possibility to cancel all our clients there and move them over for example to ccbill.
If we send right now an email to all paymonde clients how can we explain them how and where they are able to cabcel their memberships?All of them will ask if their memberships was cancelled before they would sign up at a new processor for our sites again.
Do you have any suggestions how we could handle this for our existing and rebill paymonde clients?
For your help thx in advance.
kind regards
www.Kscash.biz |
Already did it.
Drafted an e-mail explaining the situation. They have access through November. After that, Paymonde script is removed from server side. Hence, rebills with no access if they try it.
I advised them to cancel. Provided the linke to the PayMonde cancel page so they could make sure.. although I had already cancelled them in my admin before being locked out.
So explained the situation, and that they would continue to have access through Paymonde through Nov. After that, it's cancelled, and they need to sign up with one of the other two processors. Which I provided links to.
BUT... if they see anything from da Monda come through in December, since the script will be removed, to make sure and contact their bank.
