hi guys,
some thoughts about this situation at paymonde.
I think the biggest loss is our rebill clients and of course the amount over 20k what paymonde owes us now.
that was simple not fair from paymonde to turn off our admin area.
We didnt even had the possibility to cancel all our clients there and move them over for example to ccbill.
If we send right now an email to all paymonde clients how can we explain them how and where they are able to cabcel their memberships?All of them will ask if their memberships was cancelled before they would sign up at a new processor for our sites again.
Do you have any suggestions how we could handle this for our existing and rebill paymonde clients?
For your help thx in advance.
kind regards
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