Quote:
Originally Posted by samo
I called Paymonde two days ago regarding a diffrent situation and talked to a lady there. Also I called today and I talked to some guy (didnt really get his name). I asked him about the payment, the mastercard, and the situation at paymonde. He assured me that all is ok and the only thing is that they lost their mastercard account. He said all payments will be made in time on or before the due date at the latest. My next payment due date is for Monday the 13th, and I was paid all other payments up to date. I will wait untill the 13th and not a day longer. If my payment is not in my pocket on the 13th, on the 14th I will be using a diffrent processor. Paymonde has lots of expenses, and IM sure the owners have huge personal expenses too. So when the shit hits the fan, they will take care of themself first, and then whats left over, they will use to start a new business just like IBILL did. I lost over $25K with IBILL beacuse they kept saying all is ok and I wanted to beleive them. But you can say I learned my lesson.
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They already missed the wire I was owed Monday (11-6). I've not heard a word from them, and last time I could check my Paymonde account, they had not processed it for release yet (I'm locked out now).
So already a payment behind.
Take that into account with phone calls not answered, or voicemail not returned. Plus support tickets, and e-mails. With no communication, I pulled their processing links down, and cancelled all rebills.
Sorry. I need money to keep the business running. I am not some 18 year old in grannie's basement who is looking for beer money. I have models that need to be paid, and operating expenses.
I'm glad I had my processing split over three processors so it was not catastrophic, and it happened a month in so I could easily migrate people w/o having ten's of thousands tied up in rolling reserves.
If everything was "fine" then a little communication could have kept me from worrying, or getting happy feet. But I'm not going to get burned on an iBill type thing, or with any number of other horror stories we've been a part of, or heard about.
Sorry.
I will expect to get paid the money owed me. Beyond that, I'll wash my hands of the rest. Hopefully they keep their word, and pay me (as well as other clients) the money behind, owed, and due coming up.
If they did not want this all over the board, a simple payment, and some communication could have solved that.
