Quote:
Originally Posted by NoWhErE
A few years ago, it was all about dialers. Today, its all about Zango.
There is always someone out there looking for a quick buck and giving everybody else a bad name.
Now there are 2 ways to react to the problem:
a) Do something
b) Sit back, post about the problem and hope somebody else chooses option a)
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Actually, I am working on a letter to the FTC on this exact issue, to get there before the December deadline for comments on their settlement. IMHO, Zango continues right now today to mislead customers and fails to get a positive confirmation from end users to install their software. The example I gave at the top shows that the default to "accept" and their acceptance button isn't accept, but rather play. It is a specific attempt to mislead the public and to get installs from consumers who are either not tech savvy or who are not fully paying attention. The play button and the terms have no visual relationship, and with the pre-ticked box, people can easily make the mistake without intending to download the software.
The page would be acceptable, in my mind, if the "accept" tick box was NOT checked to start with, and if the play button was replaced with "Install toolbar software, and then play video". The current setup has everything stacked in Zangos favor, beyond normal levels.