Quote:
Originally posted by rdunn404
I think it all depends on who you use. I only use Expedia and have never had a problem in the 4 or so years I've used them. What I have noticed though is how the process actually works with middlemen that sell rooms. Sometimes it's not quite as high tech as we tend to believe. When you use your credit card to book a room, many times it doesn't go into the HOTEL'S reservation system, it goes into the third party's computer for them to process. Once your card goes through, they manually print up a reservation form that they fax over to the reservation department of the hotel in question. Here's where the problem comes in. Hotel employees normally don't give a fuck about their jobs. So say that fax goes over to the hotel on a Friday, but the fat ass in reservations is lazy and they may decide to process all the faxes that came over either Saturday or Monday. So if you had a reservation for Saturday, it may not be in the hotel computer if they didn't do their job. Also if the third party booking company takes their sweet ass time sending this fax over to the hotel it could cause problems. The only times I've had anything close to a problem, I've told the people at the front desk to either call and ask for the fax or to go to the fuckin back room and look on the machine, it's probably there.
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Yeah that makes sense -- there's just extra steps now where your fax can get lost + it seems like these employees don't have the proper training to deal w/ the internet shit. A printed receipt would be nice so at least you aren't seen as some crook trying to get a free room by making up stories about the internet. The confirmation # I was given was not acceptable to the hotel -- the confirmation # was only good for the customer service line for the internet company to bitch about my fax being lost! (and I was put on hold for a long time and they weren't open 24/hours!)