We have a ticket system where you can page a tech 24/7 at
www.speedadmin.com, you just submit a ticket there, mark it critical, and one of our techs always on call and with in 5 minutes response time will service your request immediately.
I checked the pager logs, and no critical tickets were submited.
It clearly says use
www.speedadmin.com before doing anything else on our website. The 877 number is checked by sales staff, and ICQ is not guaranteed to have an instant response. Please use the ticket system, critical tickets are always responded too. We had 2 techs on call all day today!