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Old 11-28-2002, 04:06 PM  
Snake Doctor
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Join Date: Mar 2001
Location: On top of my soapbox
Posts: 13,449
Should tech support work on holidays?

I just got done stuffing my face with turkey and stuffing and all of that good stuff.
I get home, decide I'm going to check my stats and catch the last half of the football game.
Traffic is waaaaay low, I mean I know its a holiday but shit, I've only gotten about one third of what I should have today considering I've got 5 or so paid listings running today.

I check one of my pages and get a "cannot find server" error, but my host's site is up and running fine.

I call the office, no one's there, I leave a message.
I hit up the tech on ICQ, no answer.

I know its a holiday, but I know that people are still surfing and buying today, and I know I'm not going to get a refund on all of my paid listings just because my server is down.

So is this shitty tech support? Or do you think that you wouldn't be able to get ahold of anyone at ANY host today?
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