I bought some design work from liquidbydesign a couple of times, and they were SLOW AS SHIT getting my stuff done.
I even asked ahead of time, "How backed up are you? How long will it take you to turn around this order?" And Traci said, oh we've got time, we can get it done quick.
After about the 3rd email/ICQ message I sent a week later when I was still waiting for my stuff that was only supposed to take 48 hours, she told me they were "working on it" and I got it the next day.
I later found out that they were outsourcing the work to another designer who's published prices were 30% cheaper than liquid's. They would send this designer the order and say "This was supposed to be done last week, do it quick"
That designer would then crank out the design in 24 hours and liquid would pocket the difference between their price and the price of the person who did the work.
Anyhoo, since then I found out who they were outsourcing the work to, and I just go straight to that designer. I get the same designs, much quicker, and a good bit cheaper.
Just an FYI, Traci sent out an ICQ spam last week
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So I'm guessing that's their program. (Maybe that's where all the designer's money went to?)