Bottom line is the problem is on OnFiber/Telseon end, a company that provides the local loops for our company. Technicians are on site and working on the problem. I had to jet from my house because the laptop is in the office.
I will say that we have now light up 6 strands of dark fiber provided by Con Edison to 3 locations in NYC (something we have been working on getting from the LAST downtime - Sept 11). We will be utilizing the 10 gigabit network (first in adult - one of the milestones we had for this year on our hosting division) towards the end of the year. Other providers were to be turned up this week, but technical issues and holidays will now postpone it for next week.
Like Whoa is in no position to deceive their customers and our plans and promises have always been based on the information provided by our partners and vendors. We plan to roll out a 10 gigabit network map covering multiple locations, premier upstream providers (i.e. Cable & Wireless), and most importantly improvements to our already phenomenal customer service.
I personally apologize for these problems as we planned to resolve our issues earlier.
Happy Thanksgiving, One Love
and
to all the haters (we are not going anywhere!)
Nick T
CEO
LikeWhoa, Inc