Quote:
Originally posted by doobster
I just switched to them so I have no comment on that. But I can say 1 or 2 hours once in a while is not harmful unlike my prev host (I wont name names) had downtime like everyday for at least 10 or 20 minutes that is much more hurtful the once in a while.
edit: their support rocks. always get an answer within an hour
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What pisses me off is that I decided to go with them because they were no.1 at the time. I don't care to pay for service and network quality. It's been almost 2 years that I am hosted with them and the first year was great and the downtime they had with Level3 is "understandable" at some point - when it happens only 1 time.
Its always problem over problem for the past 8 months with them. The network latency is shit and you never know when their network will turned to be slow as shit. For the past 2 months, since they are a tier-3, it's not the best network that was promised to me. Where is that bgp4 at&t quwest, etc?
Personally i'm pleased with their noc over ICQ, they are always on time and can help me out most of the time. If it wasn't because of their NOC/Support - I would be doing my hosting with another company. Let's just hope that this situation with LWI will be resolved and and I can sleep well.
(MRTG indicate a 30% drop since last friday and our CSR are overwhelmed by emails saying "i can't access the site, the site is slow, etc...)
