From today's update -
"We sincerely apologize for the lack of support in the past weeks. Due to unexpected circumstances we have been unable to reply to many requests. We will try to catch up with everyone ASAP. If you haven't been able to use StatsRemote during this time, please contact us and we will issue a refund for the time you couldn't use StatsRemote."
http://www.statsremote.com/new.php?version=3.8.09