Quote:
Originally Posted by RegUser
the tech support is not the best
the clients dont want to wait for the email for username/password
10% reserve
high chargebacks n fees
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Ah yes.. the nickle and dime stuff.
Well so far I can't complain. They've stepped up for what we've needed in handling our VISA transactions. I split billing between them, and CCBill on the cascade for some of the sites (Verotel handles others solely).
I have to say I have not been impressed with the support, but they've handled things in 24 hours most times. Verotel I can do live chat because their e-mail support is not too snappy. CCBill is normally back to me within 1- 2 hours via e-mail. Or you can always call. Same for Verotel. I just do not like talking on the phone to the Dutchies.
But so far so good. Verotel's my first choice, and if not for the $1500 prem service fee, I would have them doing everything. But CCBill has been good, and so far Paymonde has done what's needed w/ no complaints from customers. My main grief is the month waiting period when everyone else is 1-2.
