A few things strike me as odd. THY supposedly is on the same IP as someone who was phishing at ePassporte. If he's not on a network then he seemingly has been 0wn3d. What type of connection? Sounds like your machine is being used as a bot.
With no alternative to ePassporte at this point, they can spout off as be as rude or obnoxious as they wish and won't lose any customers.
They aren't insured? So what's to stop anyone here from opening up their own service? Set up a secure server, collect money from people and hold it in your own bank account, etc.
