THY

Please take a few minutes to read through this because its not just another epassporte chronic im sure..

some of you might remember a thread from last week where i said that my epassporte account was hacked and that i needed someone to contact me asap... well they didnt but i called support few mins later and got the situation "controlled" or at least i supposed that was the case.
That day they blocked my account and the hacker account, after he took 2k from my account in 4 different transfers (500 each).
i guess he was not able to do the fifth transfer because i got it blocked before... and when i checked the status of the payment it was in PENDING still.. so i thought nothing bad could happen just create a new account and return to me my stolen money.

But that was not the case, 1 week later i finally get a hold from epassporte and im told that the money cant be returned to me because the hacker had cashed it already... WTF??? first thing, if someone hacked your site and stole my money its your fault not mine, they came up with the conclusion that my user-pass was obtained on a "phising site" at epassporrrte.com with 3 r's or something... (actually they said "thats how we suspect it happened")
i explained them that thats not possible as i dont type the url to get to epassporte but i use the favorites.. etc.. pointless anyways..

oh and Second... how could this person withdraw 4500 dollars in few minutes with a personal account which limit is 300 daily?

And i said 4500 because i was not the only one hacked that same day, another guy contacted me saying he was stolen 2500 from his account... we checked the hacker ID and it was the same than mine....

Of course he is not getting his money back either..

so i tried to talk with epassporte and get some answers on how was this possible?
im fighting to get my biz epassporte for ages already, i couldnt rise my daily limit even when i own 4 programs.. etc...
and some hacker can withdraw that much and do so many transfers in few "minutes" (thats what they say)

Plus i know the hacker didnt have much time to do this because i have enabled the Notification via email when a transaction happens, so i noticed right away as i keep my gmail open all the time...

im really looking for some answers here, i sent already an email to epassporte this morning but had no reply at all and i guess they are not going to reply either..

OH and they are also protecting the hacker, i asked them to provide me with information about this person, the country.. name or something... but again zip...


to resume... 2 webmasters were hacked the same day for a total of 4500 dollars, the hacker did 9 transfers and withdrew 4500 dollars from the ATM in less than 1 hour.

someone can please explain me whats going on here?

I trusted my money to epassporte and it was stolen from it, if a bank gets robbed they dont tell you to go open a new account and start from zero.

the least you can do is give me answers, and of course i still want my money back, or may be after this post i only get to have the other 2k left in my new account to be "hacked" again... right? well at this point i dont care.