Now that i have your attention lets test your webhost tech support please..
This is a real problem i had recently i wont mention the host because i am still with them and i think they are good stuff , happy with my service so far so i dont want one isolated incident to reflect on their name.
I would like to know how your support would have handled the following scenario..
Some background.. :
I have 2 domains sharing an ip on a virtual account
siteone.com
and
sitetwo.com
pointing directly to the ip went to siteone.com
at some point this changed and was pointing to the second domain sitetwo.com
so i contacted support
( i dont have the exact trascript here so im just going by memory )
Me: hi did you guys change something on my box ?
support : no why ?
Me : well going directly to my ip used to point to siteone.com and now its pointing to sitetwo.com
support: hmm we havent changed anything here.
Me: well i have a few script coded pointing to the ip so i would like it switched around
support: we havent changed anything at all here
me: well hmm can you explain how the ip flipflopped like that on its own..
support: ill have to check into that
me:ok
support:ok maybe we did upgrade some things that might have cause some etc etc etc
me: it did , can you change it back
support: that cant be done
me: hmm well if you changed it one way makes sense you can change it back
support: ill put in a ticket to the tech's
----------------------
ok i shortned it a bit for time because we did a lot more looping in circles than i transcribed but you get the point.. ( i may also have been a bit more blunt in the transcript too because im doing it from memory )
I would like to have actually heard what the problem was and perhaps it could have gone smoother so heres a chance for webhosts supprt techs to show how they would have handled it ( perhaps smoother )
p.s. keep in mind i am just a virtual at this host not a dedicated so i dont expect royal treatment but.. ( and i would like that reflected in the answer as how you would answer a virtual account customer )