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lakroze · 09-29-2006, 03:16 PM

So, the story begin 2 months ago...

Regfly was changing their sistem, (to become direct registrar or something like this) and at least I didnt know about this changing...I was traveling for 2 weeks, so when I got inet, I saw the mail I had to renew one of my domains, coz after a week it expires... ok... trying trying and trying to renew it for 3 days - nothing, no "congrats" msg mail or something, no money took from my credit card, no reply from the support, there were 2 days until my domain expires... OK I though - "I'm in other country its normal to not accept my cc coz of the foreign IP", I asked a guy I know and he was in icq then (and I trust him) to renew it - the same like my story - no mail, nothing...

After few days, I recieved a mail "your domain is renewed", and explaining from the support that they were changing their sistem... "OK" I thought - "everything is ok, but you charged both of the cards for this domain - mine, and my friend card, I'm not guilty that you couldnt renew the domain on time and didnt send a msg that the payment is processed, or the sistem is changing, so you can at least return the money on one of the cards"... They returned the money to my card - not my friend card (which actually was my mistake, I didnt write them to return the money to the other card - but hell - its just 8$ !!!)

And everybody was happy until the last month -

ALL OF MY DOMAINS WAS GONE !!!! and transferred to the registerfly account... so my account was EMPTY!!!
When I log in it just gave me - fraud protecton - 8$ 25$ 100$ write mail here, call this number...

"OK" I thought, after few mails with no answer I called (I wasnt in usa then)... I called... And again... and again...
and after 2 days trying to contact them, and waiting the last try 28 minutes!!!!!!!!!! (I wasnt in usa - dont forget) I reached the phone support (wow!!! waht a success) ... we were talking about 10 minutes (for which he said about 20 times "I cant do anything" (why the hell is this guy there then !!!!!!))...and you have chargeback was the other thing he said, so he explained me to write my credit card info down, to sign a paper from risk.regfly that I'm allowing them to charge my card with over a hundred bucks for a domain (YES! 109 $ for one domain - just coz the chargeback)...
"OK" I thought... I filled the paper with a pen (yes, they want it with a pen) wrote down my credit card info, gave them my sign there, and sent it...

And I was waiting... and waiting... and waiting...

And nothing happened...
(meanwhile I was sending emails every day - no reply)

And today I can see that one of my domains (JUST ONE) and exactly the domain with highest pagerank is pushed on sedo... yeah... the others are still showing their content...
the same domain I refused offer for four digits price...
the same domain which expires after few weeks...

and yes - I cant get in touch to them by phone... neither tru email...

WHAT THE FUCK I CAN DO????!!!

I did everything they wanted!

09-29-2006, 03:16 PM
lakroze Confirmed User Join Date: Dec 2004 Location: 164924664 Posts: 3,527	HELP thread! Registerfly took my domains So, the story begin 2 months ago... Regfly was changing their sistem, (to become direct registrar or something like this) and at least I didnt know about this changing...I was traveling for 2 weeks, so when I got inet, I saw the mail I had to renew one of my domains, coz after a week it expires... ok... trying trying and trying to renew it for 3 days - nothing, no "congrats" msg mail or something, no money took from my credit card, no reply from the support, there were 2 days until my domain expires... OK I though - "I'm in other country its normal to not accept my cc coz of the foreign IP", I asked a guy I know and he was in icq then (and I trust him) to renew it - the same like my story - no mail, nothing... After few days, I recieved a mail "your domain is renewed", and explaining from the support that they were changing their sistem... "OK" I thought - "everything is ok, but you charged both of the cards for this domain - mine, and my friend card, I'm not guilty that you couldnt renew the domain on time and didnt send a msg that the payment is processed, or the sistem is changing, so you can at least return the money on one of the cards"... They returned the money to my card - not my friend card (which actually was my mistake, I didnt write them to return the money to the other card - but hell - its just 8$ !!!) And everybody was happy until the last month - ALL OF MY DOMAINS WAS GONE !!!! and transferred to the registerfly account... so my account was EMPTY!!! When I log in it just gave me - fraud protecton - 8$ 25$ 100$ write mail here, call this number... "OK" I thought, after few mails with no answer I called (I wasnt in usa then)... I called... And again... and again... and after 2 days trying to contact them, and waiting the last try 28 minutes!!!!!!!!!! (I wasnt in usa - dont forget) I reached the phone support (wow!!! waht a success) ... we were talking about 10 minutes (for which he said about 20 times "I cant do anything" (why the hell is this guy there then !!!!!!))...and you have chargeback was the other thing he said, so he explained me to write my credit card info down, to sign a paper from risk.regfly that I'm allowing them to charge my card with over a hundred bucks for a domain (YES! 109 $ for one domain - just coz the chargeback)... "OK" I thought... I filled the paper with a pen (yes, they want it with a pen) wrote down my credit card info, gave them my sign there, and sent it... And I was waiting... and waiting... and waiting... And nothing happened... (meanwhile I was sending emails every day - no reply) And today I can see that one of my domains (JUST ONE) and exactly the domain with highest pagerank is pushed on sedo... yeah... the others are still showing their content... the same domain I refused offer for four digits price... the same domain which expires after few weeks... and yes - I cant get in touch to them by phone... neither tru email... WHAT THE FUCK I CAN DO????!!! I did everything they wanted!