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Top 10 callcenter company here in the Philippines have this 5weeks training where they need to pass, some call it virtual america where they study and memorize 50 city and states, geographical location and time zones of America. They also have Accent neutralization training and customer service 101 thing. And product training.
Almost all of my friends in college have good positions in different callcenter company (from customer service, credit collection and tech support).
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