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RayVega

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#1

Ok, is this racist?

09-28-2006, 05:07 PM

I am probably going to get flack for this but fuck it! you all know I speak my mind.

If I am on customer/tech support for anything and I'm on hold...and when the person comes on they are a "minority" I just hang up, because I know they can't help me...is that racist or realist?

Once I hear that voice I know from past experience that I have never gotten anything but aggravation from anyone but a Caucasian. It's just a fact.

Am I alone here? Is anyone going to have the balls to agree with me on this?

* And really no offense to minorities, they are just not good customer/tech service people, we all have strengths and that's not one of theirs...

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jasonir

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#2

09-28-2006, 05:11 PM

Yes it's racist you stupid fuck.

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#3

09-28-2006, 05:19 PM

I don't agree that if they're not caucasian they don't know they're shit. So I guess it would be classed as racist.

On a similiar note though, I'll TALK to them and TRY to let them solve the problem or assist me. If they do, cool. But, if it comes to the point where I can't understand what the hell they're saying (and it happens quite often), I'll flat out tell them I want to speak with someone who speaks clearer english. THAT I DON'T think is racist.
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#4

09-28-2006, 05:19 PM

Ok, tell us some of those crazy instances then.

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RayVega

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#5

09-28-2006, 05:21 PM

Originally posted by jasonir

Yes it's racist you stupid fuck.

I'm a big boy, i said i'd get flack....I don't think I'd flaunt my lack of intelligence with 5th grade name calling. i'm sure there is a better way for you to get your i'll feeling for me accross without that, but that's fine

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RayVega

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#6

09-28-2006, 05:22 PM

Originally posted by ronaldo

I don't agree that if they're not caucasian they don't know they're shit. So I guess it would be classed as racist.

On a similiar note though, I'll TALK to them and TRY to let them solve the problem or assist me. If they do, cool. But, if it comes to the point where I can't understand what the hell they're saying (and it happens quite often), I'll flat out tell them I want to speak with someone who speaks clearer english. THAT I DON'T think is racist.

Dude, if it's an indian accent you might as well throw your phone out the window

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#7

09-28-2006, 05:25 PM

If it was an Indian accent you aren't talking about a minority, you're talking about a foreigner that doesn't know first language English. If you're talking about a black or Hispanic dude I don't know if I would call you racist but I would call you stupid for sitting there waiting on hold wasting your time and not taking another 60 seconds to see if the person is knowledgeable or not.

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#8

09-28-2006, 05:26 PM

Some of the world best doctors, lawyers, scientists, etc. are " minority "
but you are intittled to your opinion...

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#9

09-28-2006, 05:26 PM

of course it's racist... you're prejudging simply by race... duh
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#10

09-28-2006, 05:26 PM

Originally posted by RayVega

Dude, if it's an indian accent you might as well throw your phone out the window

i agree with you. if i need help or support for something...i hang up immediately if i hear an indian or philippino accent. experience has taught me as well that its going to end in tears for me and most likely, a few things within my immediate vacinity are going to get broken.

outsourced customer support is one of the most annoying things ever.
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#11

09-28-2006, 05:26 PM

yep - you're a racist.

hell I'm a racist - if you're not me - you're inferrior

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#12

09-28-2006, 05:28 PM

Black Spongebob says:
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jasonir

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#13

09-28-2006, 05:28 PM

Originally posted by RayVega

I'm a big boy, i said i'd get flack....I don't think I'd flaunt my lack of intelligence with 5th grade name calling. i'm sure there is a better way for you to get your i'll feeling for me accross without that, but that's fine

Keep your racism to yourself and I'll try to articulate my feelings better. No one wants to hear your shit, you stupid fuck.

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#14

09-28-2006, 05:32 PM

50% of the time I make that assumption I am right. 50% of the time I make that assumption I am wrong.

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RayVega

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#15

09-28-2006, 05:34 PM

Originally posted by jasonir

Keep your racism to yourself and I'll try to articulate my feelings better. No one wants to hear your shit, you stupid fuck.

lol, a little better. you are getting there.

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ronaldo

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#16

09-28-2006, 05:35 PM

Originally posted by RayVega

Dude, if it's an indian accent you might as well throw your phone out the window

If it's an Indian accent I'm usually not on the phone with them LONG enough to tell if they're able to help with the problem. Their accent is one I can't understand for the life of me. In the end though, perhaps they COULD'VE helped, but I'm not gonna stay on the phone for 20 minutes with them when I could speak with someone I understand and get the problem fixed in half the time. Time IS money.

I ALSO have little to zero patience with support people (caucasian included) who's first response is ALWAYS...

"Have you tried rebooting your computer?"

"Yes."

"Hmmmmmm. That's odd. Can you try rebooting again please." (This will give me time to look up the problem so I don't look stupid, but you don't know that ;)).

That'll get me to their supervisor just as fast as not being able to understand someone.
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#17

09-28-2006, 05:37 PM

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jasonir

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#18

09-28-2006, 05:38 PM

For the record I understand where you're coming from, but there's no need to post this when you know damn well what the answer is.

Have you taken an Implicit Association Test? https://implicit.harvard.edu/implici...electatest.jsp

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RayVega

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#19

09-28-2006, 05:41 PM

Originally posted by ronaldo

If it's an Indian accent I'm usually not on the phone with them LONG enough to tell if they're able to help with the problem. Their accent is one I can't understand for the life of me. In the end though, perhaps they COULD'VE helped, but I'm not gonna stay on the phone for 20 minutes with them when I could speak with someone I understand and get the problem fixed in half the time. Time IS money.

I ALSO have little to zero patience with support people (caucasian included) who's first response is ALWAYS...

"Have you tried rebooting your computer?"

"Yes."

"Hmmmmmm. That's odd. Can you try rebooting again please." (This will give me time to look up the problem so I don't look stupid, but you don't know that ;)).

That'll get me to their supervisor just as fast as not being able to understand someone.

that's exactly what i'm saying...they just are not cut out for it. I should add that reall i didn't mean caucasion, it's really american born, because it's the accent that's a tip off.

i don't think it's racist at all...to me racist relays hate. there's no hate here, i just want my fucking computer to work i don't care if your from mars...

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ronaldo

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#20

09-28-2006, 05:52 PM

Originally posted by jasonir

For the record I understand where you're coming from, but there's no need to post this when you know damn well what the answer is.

Have you taken an Implicit Association Test? https://implicit.harvard.edu/implici...electatest.jsp

Thanks for the link. I just saw something about that on some news program last week. This particular test I didn't like though, because I DO really like Jeff Gordon and I'm not a big Tiger fan, but it was still interesting. I'd REALLY be curious as to the results if it was Tony Stewart (who I despise) and say, Chris Rock or Shaq (that I do like). I don't think it really tells me much, but it was still pretty cool to try.

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ronaldo

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#21

09-28-2006, 06:03 PM

Originally posted by RayVega

that's exactly what i'm saying...they just are not cut out for it. I should add that reall i didn't mean caucasion, it's really american born, because it's the accent that's a tip off.

i don't think it's racist at all...to me racist relays hate. there's no hate here, i just want my fucking computer to work i don't care if your from mars...

I disagree with that.

YOU don't think they're CAPABLE of doing the job because they're NOT caucasian (or American I see). You're right that it's not a hate thing, but it's still saying just because they're not white, they're not capable. That's racist. If you didn't think a WOMAN could do it JUST because she's a woman, it would be sexist. (True, but sexist )

I'M saying they MAY be able to do the job, but I'm not willing to listen to waste my time finding out when I can't understand a word they're saying. NOT because of who they are, or where they're from. I simply can't understand them. Nothing more than a language barrier. Fuck, if CuriousBoyToy was on the support end of the phone, I'd be asking for someone else too...I get maybe one word in three from him.

Sorry, but I just see that as two entirely different things.
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#22

09-28-2006, 06:06 PM

Originally posted by RayVega

I am probably going to get flack for this but fuck it! you all know I speak my mind.

If I am on customer/tech support for anything and I'm on hold...and when the person comes on they are a "minority" I just hang up, because I know they can't help me...is that racist or realist?

Once I hear that voice I know from past experience that I have never gotten anything but aggravation from anyone but a Caucasian. It's just a fact.

Am I alone here? Is anyone going to have the balls to agree with me on this?

* And really no offense to minorities, they are just not good customer/tech service people, we all have strengths and that's not one of theirs...

i guess i feel the same thing. racist or not its usually true

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#23

09-28-2006, 06:07 PM

Originally posted by SleazyDream

yep - you're a racist.

hell I'm a racist - if you're not me - you're inferrior

im speechless..
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#24

09-28-2006, 06:39 PM

You still have to try to communicate to a person. I understand this is may be waisting your time, but not to speak is rude, simply rude.

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#25

09-28-2006, 06:40 PM

Originally posted by ronaldo

I disagree with that.

YOU don't think they're CAPABLE of doing the job because they're NOT caucasian (or American I see). You're right that it's not a hate thing, but it's still saying just because they're not white, they're not capable. That's racist. If you didn't think a WOMAN could do it JUST because she's a woman, it would be sexist. (True, but sexist )

I'M saying they MAY be able to do the job, but I'm not willing to listen to waste my time finding out when I can't understand a word they're saying. NOT because of who they are, or where they're from. I simply can't understand them. Nothing more than a language barrier. Fuck, if CuriousBoyToy was on the support end of the phone, I'd be asking for someone else too...I get maybe one word in three from him.

Sorry, but I just see that as two entirely different things.

your 100% right. he's racist and he already knows it and seems proud of it. he better hope there are lots of white guys here to sell his product because he thinks everyone else is to dumb to understand how.

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#26

09-28-2006, 06:43 PM

I always found the East Indian support very patient and helpful

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#27

09-28-2006, 06:46 PM

i do the same, its not that they don't kow what they are doing, its just their grasp of enlish is so poor you can't communicate properly to one another.

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#28

09-28-2006, 06:51 PM

Since you really can't 100% determine their race by the voice, I am gonna have to go with it being voicist.
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#29

09-28-2006, 06:55 PM

How can you be so strickt to the people who doesn't know English. If they are in process of learning, they need practise. I doubt that they don't want to learn it.

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#30

09-28-2006, 07:01 PM

Originally posted by Cristie

How can you be so strickt to the people who doesn't know English. If they are in process of learning, they need practise. I doubt that they don't want to learn it.

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#31

09-28-2006, 07:24 PM

what ....

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#32

09-28-2006, 07:31 PM

Originally posted by Cristie

How can you be so strickt to the people who doesn't know English. If they are in process of learning, they need practise. I doubt that they don't want to learn it.

all i can say is....

YOU HAVE YET TO SAY ONE SINGLE INTELLIGENT THING IN THIS FORUM

most really big US companies outsource their customer support to 3rd world countries like India and the Philippines and elsewhere and they typically are not helpful at all in any way, shape or form.

when you need "help" ... when you need a problem fixed... its totally and completely 100% annoying to have some person who can't speak the language your trying to get help in and has no knowledge of the product or problem anyway.

when i call someone for support and realize the call is routed to a call center overseas and someone with an accent answers the phone .. like indian for example... i just hang up. its almost always a complete waste of time and at a minimum, you are going to waste 10 times more time than necessary trying to explain the most idiotic and obvious things... only to get the most idiotic and obvious advice.
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#33

09-28-2006, 09:00 PM

Originally posted by ronaldo

but I'm not willing to listen to waste my time finding out when I can't understand a word they're saying.

That has to be the most poorly structured sentence I've ever posted here. Fuckin' embarrassing.

Originally posted by Cristie

You still have to try to communicate to a person. I understand this is may be waisting your time, but not to speak is rude, simply rude.

So I should struggle through a 20 minute conversation, where I can't understand what the support person is saying, just to NOT be rude? Sorry, but fuck that. First off, I PAID for the product and should be entitled to support I can understand. When some computer company drops off a free laptop and I have to call support, I'll tolerate the language barrier, OR throw the thing out on principle alone.

RUDE is the last thing I'd be called by anyone that knows me.

I consider myself EXCEPTIONALLY considerate of others. If I get bad service in a restaurant, I'll ONLY leave a 10% tip. If I get shitty support on a product that I purchase however, I'll go as high as I can in the company to get what I want. If I don't get it, I'll simply go elsewhere.

On the OTHER hand, when I get GREAT service in a restaurant, I'll not only leave a 25-30% tip, I'll make a point of speaking with the manager to let them know how happy I was with the service. And many times I've spoken to a supervisor on the phone to let them know that the person who just assisted me did a fantastic job.

It works both ways imo. But while almost everyone will go out of their way to bitch when they don't get what they want, very few will go out of their way to make sure great service is recognized. I can count the number of people that I know that would on one hand.

Originally posted by Cristie

How can you be so strickt to the people who doesn't know English. If they are in process of learning, they need practise. I doubt that they don't want to learn it.

When the company in question wants to pay me for my time to help tutor their employees, I'll consider this an acceptable practice.
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#34

09-28-2006, 10:48 PM

I had an Indian guy doing tech support on my computer once. i couldn't understand a damn word he was saying. i was like what? what? I can't understand you. Then he got totally pissed off.
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