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Originally Posted by ronaldo
but I'm not willing to listen to waste my time finding out when I can't understand a word they're saying.
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That has to be the most poorly structured sentence I've ever posted here. Fuckin' embarrassing.
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Originally Posted by Cristie
You still have to try to communicate to a person. I understand this is may be waisting your time, but not to speak is rude, simply rude.
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So I should struggle through a 20 minute conversation, where I can't understand what the support person is saying, just to NOT be rude? Sorry, but fuck that. First off, I PAID for the product and should be entitled to support I can understand. When some computer company drops off a free laptop and I have to call support, I'll tolerate the language barrier, OR throw the thing out on principle alone.
RUDE is the last thing I'd be called by anyone that knows me.
I consider myself EXCEPTIONALLY considerate of others. If I get bad service in a restaurant, I'll ONLY leave a 10% tip. If I get shitty support on a product that I purchase however, I'll go as high as I can in the company to get what I want. If I don't get it, I'll simply go elsewhere.
On the OTHER hand, when I get GREAT service in a restaurant, I'll not only leave a 25-30% tip, I'll make a point of speaking with the manager to let them know how happy I was with the service. And many times I've spoken to a supervisor on the phone to let them know that the person who just assisted me did a fantastic job.
It works both ways imo. But while almost everyone will go out of their way to bitch when they don't get what they want, very few will go out of their way to make sure great service is recognized. I can count the number of people that I know that would on one hand.
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Originally Posted by Cristie
How can you be so strickt to the people who doesn't know English. If they are in process of learning, they need practise. I doubt that they don't want to learn it.
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When the company in question wants to pay me for my time to help tutor their employees, I'll consider this an acceptable practice.