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I use orbitz a lot.
I did get the bone once though, as a bed and breakfast that I booked through them folded. I don't think that's the fault of orbitz, i just wouldn't book a smaller place thorugh a big site again, for that reason.
It really depends on where you are going. If you are travelling to a common tourist/business travel palce, you can find sites that give great exclusive rates (Ie Los Angeles, Las Vegas, etc).
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