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FWIW, my experience with ccbill is that when you call in the evening or the middle of the night, you get one of three people who are all extraordinarily knowledgeable, thorough, and helpful.
If you call during the day, they have a much larger support staff, which range from absolutely amazing (Emmanuel) to people who give blatantly wrong info that should be really obvious. No fault on CCBill for this; I know it's a lot harder to staff with 100% competent people when you need 10 or 20 of them than when you need 1 or 2.
If I have an issue that can wait, I always call at night and speak with Brandon or Josh. There's never been an issue they couldn't solve. If I have to call during the day and it's a simple issue, it gets handled no problem. If it's complex, and the answer sounds questionable, I'll just call back and get someone else. But most of our stuff isn't time critical and by waiting till the evening, I'm dealing with a known quantity and never have any problems.
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