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Actually "She" is Steve Feder, the owner. Miss Cleo was paid to do commericials and act as a spokesperson for PRN. Miss Cleo never took psychic calls for PRN. It was amazing how many people would call and ask to speak to her. We always had to say something to the effect that she wasn't taking calls right now or was booked up, etc.
All these psychics and virtual operators worked from their homes. The operators signed into a website and calls were forwarded. You would get a script up depending on what number they had called. Since alot of the commericials were different. The psychics logged on using the phone. Once they were logged in, calls were routed to their phone numbers. As far as I know the psychics didn't have scripts. When someone was hired as a psychic they were asked to sign a statement saying they were psychic. And "some" (depending who hired them) did test calls. The test call consisted on actually giving a reading over the phone to the tester.
I actually owned my own virtual call center which was subscontracted under a company under the main company. lol I only employed virtual operators. And yes we did test them as well.
Lorna
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