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Originally Posted by JFK
I use Epassporte in my daily business activities.I do NOT have any problem with them, so I will continue to say so
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Which of itself is fair enough, but how relevant are such observations? As I wrote in a thread explaining my 3-week tussle to get a replacement for my expired Electron, even EP's worst critics cannot imagine they don't conduct most of their business as expected. When all is said and done, the vast majority of their transactions are automated from end to end, so isn't that inevitable?
Which in turn means that the number of customers with genuine grievances must be in a minority. But isn't the way these customers are treated a much better barometer of the company's real character than its handling of routine business? Nor is it the slightest consolation to people who are unlucky enough to get jerked around, to be reminded that they are in a minority. So what? Does that somehow put a better face on the way they are being treated?