Well since I took the time to read this whole thread, I guess I'm entitled to post my experiences/thoughts on it
1) Some of Shaliza's replies in this thread are completely unprofessional. Someone in her position should know better. True it's the Adult Industry and it's GFY, but their product is pretty mainstream (payment/billing/finance related) and people usually expect professionalism form that type of company. Trust me, sometimes it'd be too easy (and fun!) to reply to people with large amounts of saracasm and ridicule, but if you are representing a company, I don't think they'd appreciate that much
2) Michael O. has always given me and my gf great support with our epassporte issues. In a case like this, my opinion is it's probably mostly out of his hands and above his head, so it's not his fault.
3) ePassporte phone support are still worse than thinking-impaired monkeys.
4) ePassporte the service itself, ROCKS. I don't own any credit cards and it really helps me out when traveling, in some countries it even gives me a few %s better exchange rates than the banks do
It also let's me make online purchases, and it's always worked here anywhere I go in Costa Rica.
5) My suggestion to ePassporte is to always have the original agent who replied to the first email be the only point of contact from then onwards. This will avoid miscommunication, etc... Of course they may have to escalate the situation to get answers, but their superior should reply back to them (the agent) and only th shoudl contact the customer.
6) When I first read the main email in question here, what I understood was "your funds are available again for use - like say online use, transfers to anoher account, etc...) but still don't try to withraw via ACH until we say so". However I can see how it's vague and could be interpreted the way Sleeves did, so I guess next time they shoudl just spell it out a little more obvious so there is no guessing involved.
That's my piece, here's to Sleeves getting his cash and me one day visiting GFY and not seeing any ePassporte drama threads
