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Originally Posted by harvey
Before I go further, since you are not contacting me privately and decided to attend your business via GFY, I wanna make sure about this: are you telling me to set a pincode for a card I don't have, that is supposed to be on traffic and that I need to agree that I got that card which I don't have and you know very well that I might or might not get it? (and let's avoid going deeper on this matter, you know what I am talking about)
I hope I'm misunderstanding you and you're not telling me to do such a breach on security, I hope it's just my bad english. But if you're REALLY suggesting this, I want a statement that epassporte will cover any eventual loss due to this ultra low level of security.
Please confirm by any desired channel, you know how to contact me or you can continue on this thread, as you like. However, seeing that your statement wasn't the happiest to call it some way, I suggest you handle this as you should have done from the very start and avoid the embarrassment of saying these kind of things in public.
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YOU decided to take this here. You know my email, if you don't want to do it here why don't you email me about this instead of starting this thread? Or you could have called CS?
I have been sick today but I wanted to check the boards and my email for urgent issues.
We checked your account and your Electron card were blocked for using the wrong pin code 3 times. I asked them to reset it so you can log in and enter a new pin code.
The changes you make to your pin code now affects your current card not the new card that will work from October 1st.
Only fill in the pin code fields nothing else.
If you have any other questions or problems please email me and I will get to it when I am well and back working.
Have a nice day.