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To be honest, what would put me off of a call like that is the guy trying to upsell me. If he was being honest about their low end servers sucking ass, he probably saved you a few problems down the line. I'd be thankful and buy the low end stuff elsewhere.
When I bought something of higher quality, I'd return to Dell if for no other reason than they were being honest. I'd much rather prefer what they did then having to deal with potential problems down the line.
Come to think of it, while they lost you as a customer, it's not because of their product. There image would suffer much more if their product sucked. I give them props for being proactive instead of reactive.
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