Here's my 2cents
Had I received the emails in the sequence he got them - and reading "your funds have been
returned to your account and are now
available to you" I TOO would have understood that it's all good and my money is there for me to use and do as I please. HOWEVER - my line of thinking is this - if they screwed it up (whomever it was that screwed it up) then I'd want
ABSOLUTE confirmation from Epassporte that my next attempt would be done right and not require another month or so delay to get my money. I'd want to know
WHAT the problem was
EXACTLY and how it got
RESOLVED and confirmation that the next transfer is going without a hitch and at no extra cost to me.
Also - there are very few ways a bank can make an error when receiving money - 99.999% of the time it's the issuer that makes an error in typing the account number/ABA/SWIFT or Branch number (or the third party entering it in their system thereafter) because the money would 'automatically' come in via electronic systems thereafter -
UNLESS the receiving bank is small and still has people posting the entries which would account for the .001%